Technical : Support
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  paragraph_start Supplying on demand technical support for your business. Telephone and On-Site support available with response times and maintenance days included to suit your budget.


  Technical Support  

Absolute Matter will provide your business with courteous and professional technical support staff. You will always have one single point of contact. No more having to explain issues to a different person every time.

This single contact will over time, get to know your business and technology needs to the highest level. We pride ourselves on having the knowledge and skills to diagnose your problems and resolve them as quickly and efficiently as possible.

We will also escalate serious issues to software companies and manufacturers and manage them through to resolution.

  Hardware Maintained  

We diagnose any hardware problems and obtain suitable replacements parts quickly. We support all platforms and can supply new custom built or branded PCs and servers upon request.

Your servers will be regularly patched and updated. We also manage any user accounts, data, software and hardware with relation to your server infrastructure.

  Disaster Recovery and Backup Services  

We can provide you with Disaster Recovery plans to use in the event of a catastrophe as well as provide regular backups and Off-Site storage of critical data, ensuring your business can be back up and running with the minimum delay.

  Network Administration and Remote Access  

We setup and maintain wireless and wired Internet networks for your business. Add Network Storage and Printing facilities, Intranets, Extranets, Web Forms, and Internet based software.

Your users can have secure access to your network and applications anywhere an Internet connection is available.

We can also secure your network from Denial of Service, Virus and Spyware attacks.

  IT Resources Management  

Absolute Matter can track and keep a running inventory on all of your organizations technology assets and purchases.

We can manage your technical contacts such as warranties, Support Contracts and all other aspects of your technology purchases.

  Website, E-mail and Internet Hosting  

Web hosting and site design. See our Web section for more details.

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